SPA POLICIES AND ETIQUETTE
Please arrive at least 15 minutes prior to your service to enjoy the amenities.
Slippers and a comfortable robe will be provided during your time with us.
Enjoy all the spa has to offer before or after your perfectly prepared spa appointments. During this relaxation time unwind with light refreshments in our co-ed whisper zones or solarium. Relax your muscles in the tranquility of our gender specific eucalyptus steam rooms. For those who may want to remain a little more active we offer our heated indoor lap pool.
To preserve our tranquil environment and the privacy of our spa guest's cell phones, cameras,and videos are asked to remain off during your time with us. Children over the age of 12 or older are more than welcome to enjoy the salon with the supervision of an adult; young adults over 18 are permitted to use the locker and steam areas.
To enhance your spa experience we ask all guests to be aware of our cancellation policy. Cancellations made between 24 and 12 hours of the appointment time will be charged at 50% of the total treatment value. Cancellations made inside 12 hours will be charged the full 100%. A $45 one-time rescheduling fee will be applied if changed inside the 12 hours and any cancellation after the change are non-refundable and charged at 100%.
PROTOCOLS AND FREQUENTLY ASKED QUESTIONS
How are you keeping your staff and guests safe?
We are booking an additional 20 minute between guest appointments to properly allow time to apply disinfectant & sanitize our treatment rooms. (Associates will be using disinfectant approved by the EPA List N: Disinfectants for use against SARS-CoV-2, the virus that caused COVID-19). All spa employees will be wearing facial coverings. Temperature checks will be performed on employees and guests. Social distancing will be enforced in all common spaces and salon. Increased cleaning protocols for touch points throughout our spa/salon.
Is your steam room and indoor pool open?
We are inviting spa guests to enjoy the indoor pool. However, our steam rooms will be closed during our reopening.
Can I get lunch catered from the Lifesaving Station Restaurant?
Unfortunately, we did suspend meals/beverage offerings during these times.
Do I have to wear a mask?
Facial coverings are strongly encouraged while you are a guest of the spa.
What should I expect before my appointment?
Our spa team will be connecting with you prior to your appointment time to share an electronic intake form and covid-19 self-assessment. These will be sent by means of DocuSign and are required before any services could be performed.
What will happen when I arrive at the spa?
We will ask you to call us once you have arrived at the spa. A temperature check will be mandatory for all guests and will be performed at the front entrance of the spa. Any persons with a temperature above 100.4 will be required to reschedule.
Are walk-ins an option?
Our spa will not have the ability to accept walk-in appointments. All appointments will need to be booked by calling 252-261-7744.
Can I bring a guest?
Due to state regulations on limited capacity guests will not be permitted to join you during your spa/salon services.
What services are not available during your reopening?
We have temporarily suspend couple services (massage/body treatments) and facial appointments.